Shipping & Returns


Nook & Quill Shipping Guide
We provide free shipping in the UK to all orders above £25.  We are a UK based store but hoping to expand our shipping to the European Union soon! 


Shipping Times
Express delivery orders placed before noon will be shipped next day, delivery takes 1-2 days. Standard delivery orders will be shipped within 2 business days, delivery takes 2-5 working days. 


Returns
We gladly accept returns and exchanges on undamaged items still in their original packaging.
Contact us within 14 days of delivery.
Ship items back within 30 days of delivery.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, buyer assumes responsibility for any loss in value.  We hope to offer free returns in the future as our store grows. 

 

Refunds
You should expect to receive a refund within 30 days of returning your package. This includes transit time for the package, the processing time for returns and the time it takes your bank to process a refund request.